Taking care of your employees, patients, or clients is most important when it comes to any business. You need to make sure your communication with others is top-notch if you want to retain patients, earn new clients, and boost your reputation in the business sector. Most notably, patient care is one of the top influencers of healthcare decisions when it comes to healthcare practice.
Running a successful healthcare industry building or health care practice focuses on patient care, communication, quality of service, education levels of employees, and atmosphere. Those in charge of healthcare practices need to focus on ensuring every item on the daily to-do list is checked off – while still upholding a high level of patient satisfaction.
But how do you keep all of your patients in the loop and communicate with everyone on your list? You need to use a foolproof communication method to ensure you tackle any patient issues, stay in touch with your clients, and inform your patients of any changes to the schedule.
So, what is the best communication method that improves daily productivity while simultaneously forming your patients for any business changes? We have the answer here!
5 top benefits of using SMS reminders for your business!
SMS reminders and mass texting help businesses communicate with their entire patient list with just the touch of a button! An automated SMS reminder template can help you boost efficiency while reducing the need for your workers to constantly reach out to patients. SMS reminders are extremely effective, useful, and easy to use, with this technology helping to reduce the chances of patients forgetting their appointments at a healthcare practice. Click here to get the SMS reminder for your business.
Furthermore, studies have shown the effectiveness of using SMS reminders for their healthcare company. It has been reported that the majority of clients who forgot their appointment or canceled was simply because they forgot – we can reduce the chances of missed appointments and no-shows by using SMS reminders.
If you have numerous no-shows during your day or week as a healthcare practice, this can significantly influence – and harm – your business. No-shows are basically lost income for your business, along with wasted employee hours. Let’s see how SMS reminders can help reduce the chances of no-shows at your practice!
Get sent automatically to avoid wasted resources
The main benefit of using SMS reminders is the ability to send them automatically. You don’t have to pay a worker to sit at the computer all day and fire off emails and reminders to your patients. Instead, you can use an automated system that makes updating your clients easy and care-free.
There is no need to use manual texts or personalized follow-ups by having a talented employee type out messages to each client. Instead, an SMS reminder software helps businesses boost their daily employee productivity by sending automated reminders to reduce no-shows and free up your employees currently working that day.
Everyone reads their SMS texts – much more than email and phone calls!
Almost every person who owns a phone opens and reads their SMS messages. By sending SMS reminders, you are increasing the likelihood of having higher open rates when compared to physical mail sent to someone’s address or emails sent to a person’s inbox. One of the main reasons why businesses use SMS reminders is to increase the likelihood of the information being delivered and analyzed by the receiver.
Unlike any other communication method, the open rates are much higher. Almost ⅔ of Americans check their phones over 150 times per day! Chances are your text message will be read during one of these hundreds of checks.
Instant communication to avoid wasted time
The third benefit of using SMS reminders for your business is the ability to instantly communicate with patients and clients. Instead of waiting to type out and send a message to a patient, you can ensure the communication is instantly sent by using automated software. If you are relying on emails to get through to your patients, you need to take the time to compose an email and send it at the time of composing – with SMS reminders, you can choose when you want the automated text to be sent.
Text messages are not invading privacy
If your patient is busy living their life – as most people are – you don’t want to constantly annoy them with phone calls, voicemails, and emails that can swamp their inbox. Instead of bombarding your patients with communication strategies and attempts to get in touch with them, you can simply send a text message – not only are the chances higher of them reading and receiving the message, but they will not be annoyed in the process.
Keeping your patients happy is key to increasing retention rates. By avoiding harassing a patient or client, you can boost retention percentages and increase the likelihood of having return patients.
Accurate and easy to add to your phone calendar for appointment adherence
The last benefit of using SMS reminders for businesses is the accuracy and the easy ability to add the appointment to a person’s calendar. Not only will you not have to worry about the information you are receiving from a business being accurate and correct, but you can seamlessly integrate this text reminder into your phone calendar.
Automated SMS reminders sent to patient’s phones are concise, cover the necessary details, and ensure patients only have the most-needed information for their upcoming appointment. Furthermore, this information can be easily copied and pasted into the calendar reminder so you can use your smartphone to organize your day.
As you can see, using SMS reminders for businesses is an easy way to avoid any no-shows for your business and boost daily productivity. Instead of composting individual messages to each patient to remind them of an upcoming appointment, you can use automated technology to free up employee time and boost appointment adherence. Keep your daily costs low, boost employee morale, increase workplace efficiency, and increase customer and patient retention by using SMS reminders.