The development of the bank’s retail services sector, especially retail banking, has recently become a constant trend. The advanced portfolio of services, such as consumer credit loans and mortgages, is expanding. The volume of personal deposits increases, and both the number of credit card owners and credit card payment sales are increasing. The potentially high profitability of retail banking is attracting more and more participants in this segment. It is also clear that one of the most important competitive factors that clients consider when choosing a bank is the development of infrastructure and the availability of the bank’s merchandise. Multiple branches, convenient working hours for cash registers, lack of queues – these are factors that can influence a customer’s banking choice. It is clear that building and developing a bank’s infrastructure requires a significant amount of financial and operational resources and is time-consuming. However, significant expansion through the addition of offices and branches is objectively limited and requires intensive development. One of the latest trends in this development approach is implementing standard banking automation and automated customer self-service terminals in banking.
The main services provided to banking institutions that install payment terminals are as follows.
- Serve customers with bank cards
- Possibility of integration and provision of banking services
- Development of the loan repayment system
- Development of a credit-granting system
- Possibility of making favorable payments to mobile operators and providers through electronic or bank payment systems
- Possibility of making a transfer
The self-service terminals in banking System (SSTS) is a universal payment gateway that allows customers to make payments for various services in interactive mode.
Overall, SSTS combines state-of-the-art technology that gives customers the ability to seamlessly integrate specialized hardware and software components, with built-in robustness that supports high availability and integrity across various services. Developed to build a decentralized self-service payment network with a variety of solutions. Limits of multiple organizations.
Designed with flexibility and scalability, SSTS software has the potential to integrate all types of services, such as public and banking services, as well as professional government services with minimal effort.
- A special integrated layer supports various hardware components such as touch screens, bill and coin acceptors, contactless and smart card readers, printing devices, and pins.
- A flexible and fully customizable user interface application that can reflect customer and market needs.
- A scalable back-end system that can handle hundreds of millions of requests per day, including payment transactions.
- A multifunctional management control panel that integrates all system components. This gives you flexible monitoring, management, and troubleshooting of all aspects of your payment network. The ability to aggregate all critical transaction and usage statistics greatly simplifies the business-oriented reporting system’s integrated management across the system.
- Support the configuration and implementation of new services with advanced administration tools used in the administration control panel.
- A specially designed and integrated, flexible declarative programming language. You can easily create and implement any business scenario in the client user interface without any additional programming or software changes.
- Ability to selectively enable/disable deployed services for individual groups or groups of terminal nodes.
The self service terminals in banking enable banks to offer various services outside of business hours without the need for additional staff. These solutions optimize resources, reduce operating costs, and keep companies always efficient.
In addition to improving ROI, self-service also improve the banking experience. About two-thirds of users still choose agent-assisted customer service, but nearly one-third of customers want to use a self-service kiosk to solve their problems.
This is due to changes in the definition of services as part of the digital transformation. The current definition of customer service does not force a business to “solve a problem.” Instead, customers want the company to be able to solve their problems easily.
Customers want to be able to do it wherever they are and when they have the time. This is why online banking and mobile banking services are at the forefront of the omnichannel experience. The number of ATMs offering them has increased dramatically in the last 15 years.
Self-service machines allow customers to manage banking transactions themselves without interrupting employees. Furthermore, these machines do not need to be closed when employees leave at the end of work.
Self-service banking machines can be installed in public areas such as shopping malls, airports, and railways for easy and convenient access to important banking tools.
Real-time services and solutions provided include:
- Open a new account
- Request a new service
- Deposit your check and print your checkbook
- Request and print a debit card
- Print account statement
- Take a video banking session with a financial advisor.
- Ask for a loan