Would you like to convert more potential customers to real buyers? Communicate with them once they enter your website! Here we explain how you can do it smoothly and efficiently via Slack Live Chat.
Leaving your customers roaming alone unattended on your website until they feel a little lost and suddenly jump to another site, is not a good idea.
Right now, shopping online has become very attractive and most preferred consumer way to obtain what they are looking for and it has increased dramatically over the last couple of years! Integrate chat into website, let your customers feel comfortable as if they were in the high street store receiving best face to face customer service: greet them when they enter by triggering the chat interaction, answer any questions to make the shopping process seamless. Can you imagine how many people don’t buy a sweater online just because they are not sure which size to choose? This can be resolved easily by adding a Slack Live Chat to your website for interaction!
And yes, there are many Live Chat software businesses out there with a lot of integrations on offer. It may be tricky for you to choose one that suits you best, we go one step ahead and explain why it is worth embedding Slack into website.
Table of Contents
First and main reason why to integrate Slack into website is that you receive 2 in 1: synchronized chat communication between your colleagues and your customers! You don´t have to jump from one window or tab to another, both actions are being taken via the same software in unified content. This feature simplifies, speeds up and brings your productivity to the next level. Merging your company’s Slack Live Chat and Slack workspace allows the agents rapidly communicate from either software.
Slack website integration makes it all easier: messages with your customers are exchanged in real time. Moreover, chat history is always available and stored in both Slack chat history and Live Chat software administration panel.
The world has gone mobile, but not every Live Chat integration can offer you a possibility to stay connected even if you are away from the office desktop. Not even all Slack Live Chat providers can offer you remote connection options, but at SignalZen we have several ways available: via special SignalZen Console or mobile app. These tools totally untie the hands of all agents and let them assist customers remotely away from their desk when needed.
Moreover, even being apart from each other all agents can collaborate via Slack Live Chat – here information is always ready at hand. This means that your agents not only can access any chat history, but also have an online consultation between them in case if they are resolving an unfamiliar issue. Slack website integration allows you to initiate a real time channel with your colleagues in case if you need assistance. When your agent gets the answer, he can immediately return to chat with the customer. Remember, he doesn´t need to change window or tab! Forget content switching, integrate Slack into website and you are free to go!
Let’s talk around where to pay attention when reviewing features on offer from various providers. The same Slack website integration can come with slightly different features and possibilities. This chapter will relate to what you get when you choose to integrate Slack into website via SignalZen.
To continue – the main attribute that makes SignalZen service so attractive and different is a double stacked Slack website integration – Still and Noisy. This means your agents can chat via threads (still) or channels (noisy). They are free to try both and chose the one that that suits them best.
Embed Slack Live Chat into website and personalize the appearance of your widget – you can customize it´s color, position on the window and a lot more.
The communication process starts once the potential client enters the site. Trigger message shows up automatically and catches the eye of the visitor. During the chat the customer can send you not only texts messages, but also screen shots or other files if they want. The conversation transcript is also available when the process is over. Agent also has ability to close the chat when they have finished communication.
What do you do if customer is from country where none of the agents speak their language? Do not worry. Remember, earlier we mentioned possible connection via special Console? It´s the easiest way to make a translation to another tongue.
There is also an advanced build of form for prerequisites, set working hours with an automatic message, save reply template and metadata and many more options available to make your working experience smoother.
You make a lot of effort and spend a big chunk of your marketing budget whilst trying to bring potential customers to visit your website, but once they enter, in many cases they are just abandoned. Lead them throughout the process indulge their experience till the end, assist them, answer their doubts, solve issues, and convert visitors to buyers: integrate chat into website! We recommend you Slack integration with SignalZen.
Interested? Want to know more? Drop us a message!
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