Efficient client onboarding is crucial to build a healthy relationship with new clients, extract the right information, and avoid churn. If done well, client onboarding maps to a profitable and productive partnership that can help both the client and your own business grow.
This article enlightens actionable advice to improve client onboarding for wealth management firms.
The lead concern of this article is improving the document collection process. To no surprise, data collection is a lot of pain for many accounting, wealth management, and financial firms.
To collect documents financial service companies send emails to their clients enlisting the things to be attached. Alternatively, financial firms use a cloud storage provider. In both cases, there is a risk of incomplete document collection.
The client may forget to attach some documents or the firm may get confused if the client has uploaded the requiring document or is unable to do so due to lack of a Google account.
Automation of repeatable low-value tasks is significant to eradicate errors. Data collection by manual means is not only a tedious job but also time-consuming. It is insecure when using emails or not keeping track of files.
Digital tools for data collection eradicate the limitations of manual data collection. Fortunately, these tools are easy to use, inexpensive and non-transformative. Expert services like Filerequestpro efficiently manage the client onboarding process and help make the whole process seamless. This article explains the whole process in detail even for novices.
New Client Onboarding Tools
There are diversified tools to help you simplify your new client onboarding experience. Scheduling tools, proposal tools, client management tools, and document collection software tools are some categories of digital tools to aid you in new client onboarding.
Scheduling tools help you in setting up meetings and preparing the entire schedule. Proposal tools help cover the initial first steps are. The entire customer experience is managed flawlessly with the aid of client management tools. File collection and streamlining are assisted by document collection software.
The core of the discussion in this article is the document collection software. This software assists in the automation of reminder emails, uploading pages to guide clients about the documents to be uploaded. Document collection software gathers files and content in one place, usually your cloud storage provider. It also gives a good impact on the new clients by offering a customized, professional process.
Document collection software saves time which adds value for your firm in the eye of the client without compromising your core competencies. Thankfully, documents and information are kept confidential and securely shared when required.
The framework of Data Collection Software
The degree of automation varies from company to company. The framework of data collection software comprises of the following:
Create a new client intake form
This form collects all the key information about your client, enlightening the client’s expectations from the firm and how your working relationship will progress. Therefore, it helps discover common client problems and underlying reasons for miscommunication.
Create a client onboarding form
You can request key documents and data essential for the job from your client by using the client onboarding form. This form should be simple to use, understandable, and guide your client effectively. The data obtained in these forms could be a tax document, bank statement, insurance document, receipts, and so on.
Minimize low-value communication with clients with automated client document requests, thank you emails, and reminders. You can automate these emails based on a deadline.
Re-use templates and automated reminders
Reusing your upload forms and automated reminder for the different clients helps you simplify your onboarding process. Starting the process from a scratch for every new client will be tiresome; however, you can make an occasional tweak.
Streamlining Your Onboard Process
Here is the stepwise to streamline your onboarding process with improved document collection.
- Sign up for a free trial of document collection software like File Request Pro
- As part of the onboarding process, connect the software to your cloud service provider (Microsoft OneDrive, SharePoint, GoogleDrive, and Dropbox)
- Create a customized upload form (10-15 minutes)
- Set up automated emails (10-15 minutes)
- Send your first upload form to a new client
All it takes is a total of 35 minutes to improve your onboarding process.
Understanding the client is a key procedure that will help maintain a healthy relationship making document collection during the new client onboarding extremely important. Professional services like Filerequestpro make the whole process seamless and fluid and covers all the aspects covered in this article.