Since the introduction of intelligent transportation systems, transport operators have been able to drastically enhance several aspects of their operations using data-driven technologies.
Among these many aspects, one essential improvement is the way these systems have helped empower commuters throughout their journeys.
In this article, we’ll take you through a few of the many ways intelligent transport systems (ITS) have helped improve the rider experience within transit agencies.
Table of Contents
Reduced congestion
You can use ITS to help manage vehicle capacity and minimize congestion to create a more enjoyable experience for riders.
Real-time vehicle monitoring can relay positional information for your vehicles and help you see their predicted arrival times for every stop.
You can use this to adapt your schedules so vehicle arrivals are arranged to effectively meet capacity. Therefore, vehicles avoid arriving too early or late compared to other arrivals at the same stop.
This can help manage rider demand and avoid heavily congested vehicles for a more comfortable journey.
Accurate information in real-time
ITS can provide real-time passenger information (RTPI) that shows the predicted arrival times of each vehicle at a stop.
This information can be shown clearly through on-platform, on-street, and on-vehicle displays, which can be solar-powered.
This way, passengers will always know when their next vehicle will arrive and can immediately see potential time changes, resulting from things such as traffic delays or re-routing, for example.
With accurate information, riders will have more trust in your services and reliability, since they’re always kept informed of any important changes to their journey times – thus making their route planning easier.
Smoother journeys
Another important aspect for riders is how smooth their journey is, and ITS can be a great way to ensure an optimal experience.
Many things could disrupt a journey, such as faulty equipment on the vehicle, a breakdown, or other types of incidents.
With ITS, you can pre-empt these issues using insights from your system, which can enable you to promptly address them before they reach peak disruption.
This can help you minimize delays and interruptions to journeys, so riders have a smooth and reliable way of traveling when using your network.
Optimal arrival times
You can also use ITS to achieve optimal arrival times for all your vehicles, meaning they can reach their next stop as efficiently as possible.
Real-time vehicle monitoring can help suggest the best routes for each vehicle to take according to their positional information, delays, and the busiest times of the day.
This can ensure riders are always completing their journeys in good time, helping them feel more compelled to travel with your efficient and timely service regularly.
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Your commuters are, and will continue to be one of the most important aspects of your transit agency, which is why empowering them through ITS is more important than ever.
Increased revenue, improved loyalty, and a stronger brand image are merely a few of the benefits that come with this. Incorporate ITS into your transit agency to find out all the other advantages you could receive.
