What is digital employee experience(DEX)? It refers to how employees interact with the digital tools and platforms they use daily. A common point in workplaces with high digital employee experience is that IT collaborates effectively with other departments, primarily HR, and interacts highly with employees. In this way, workflow processes operate uninterruptedly and efficiently in workplaces.
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Challenges Employees Face in the Digital Workplace
Digitalization brings many benefits to workplaces, but it also brings with it implementation and adaptation challenges.
- Disconnect Between Remote and In-Office Teams
For example, remote working allows you to work independently of your location as a flexible working model, but it carries risks such as disconnection and loss of communication with office employees. According to a survey, 8% of people working from home have trouble sharing documents with team members.[1]
- Technical Barriers and Lack of Access to Tools
Not all employees have equal access to these tools for several reasons. Some work in areas with limited internet connectivity or lack the latest hardware or software. This can hinder their productivity and ability to collaborate. Even with access, technical barriers like complex user interfaces, poor design, or unfamiliarity with the tools can prevent effective use. Due to disjointed, unintuitive software, employees spend 2.7 hours seeking support and 1.5 hours reading materials each week.[2]
- Information Overload and Difficulty in Managing Data
Data from the IT department and the information needed in the workflow can be transferred to all employees, but you cannot ignore the risk of employees drowning in information overload. Excessive data transfer to employees can cause them to have difficulty managing and finding the data they need.
- Inadequate Training and Support for Digital Tools
88% of staff believe their employers provide inadequate training for the apps they use daily, resulting in inefficiencies and frustration. [3]This is where the importance of digital employee experience management in a workplace comes into play.
The Benefits of Implementing Digital Employee Experience Strategy
Investing in a robust digital employee experience strategy is the way to unlock a wealth of benefits for your organization.
- Boost Productivity and Efficiency
The digital employee experience empowers employees to do more in less time by simplifying workflows and providing user-friendly tools.
- Fuel Engagement and Satisfaction
All companies want to add talented, knowledgeable, team-friendly employees. So, what opportunities will you offer them for productivity and efficiency? With the digital employee experience, you can follow strategies to increase productivity and efficiency. A Deloitte article states that compelling digital workforce experiences increase employee engagement by 22% and make employees four times more likely to stay.[4]
- Attract Top Talent
A robust digital employee experience positions your company as an attractive employer. It makes recruiting the best and brightest easier.
- Embrace the Future of Work
The digital employee experience enables a remote and hybrid work model. If flexible work is managed well, it takes your productivity score to the highest level with high employee satisfaction and minimal loss of time.
- Streamline Processes and Reduce Costs
By optimizing processes through a well-designed DEX, you can speed up the streamlined processes and achieve significant cost savings.
Components of Digital Employee Experience
- Accessible and User-Friendly Digital Platforms
A key component is accessible and user-friendly digital platforms. Your company should have a digital infrastructure that allows employees to work more effectively. User-friendly interfaces and easy access allow for more effective use of digital tools.
- Seamless Integration Across Systems And Applications
Another critical component is seamless integration between systems and applications. Seamlessly switching between various digital tools and platforms ensures the flow of business processes and increases efficiency. Lack of integration can lead to loss of time and decreased productivity.
- Personalization and Customization of Digital Tools
Personalizing and customizing a business’s digital tools for its employees is essential in increasing work speed.
- Robust Support and Training Programs
Training programs improving the digital employee experience and technical support provided to employees are the most effective ways to increase overall productivity.
How HRMS Software Can Help Elevate Digital Employee Experience
- The Role of HR Management Systems in Enhancing DEX
HR Management Systems (HRMS) are digital platforms. They enable the digital workplace to function seamlessly and efficiently. As a platform for all employee data and processes, an HRMS offers functionalities like payroll, benefits administration, and performance management. It reduces manual errors and improves efficiency. This results in faster response times to employee queries and requests, enhancing the overall employee experience.
- Key Features of HRMS that Enhance DEX
- Self-Service Portals
Self-service portals allow employees to access personal information, pay slips, leave requests, and other HR services, empowering them and reducing HR teams’ workload.
- Onboarding and Offboarding
Streamlined processes for new hires and exits: With HRMS, the onboarding process becomes more efficient as all necessary forms and information can be provided and collected digitally. Similarly, offboarding processes are streamlined without overburdening the HR team.
Unleash the Power of DEX With the Best HRMS Software From BIPO
Unlike traditional HRMS solutions, BIPO has an intuitive interface that works as an extension of your existing tools. BIPO offers a digital employee experience package specifically designed to streamline HR processes. BIPO’s focus on self-service functions reduces the burden on HR teams by allowing employees to manage their data, request permission, and access important information to the extent you allow. This DEX experience, where employees feel freer and managers’ workload is reduced, gives you the feeling of working with the best HRMS software.
Conclusion
Digital employee experience is the key to modern workplace success. BIPO’s HRMS empowers your workforce and streamlines HR processes, fostering a stellar digital employee experience. Boost productivity and engagement – contact BIPO today and unlock the potential of your teams.
Reference
- Digital Workspace Study: Top Tech Barriers that Hinder Working from Home. Available at https://www.cdw.ca/content/cdwca/en/articles/digitalworkspace/digital-workspace-study-top-tech-barriers-that-hinder-working-from-home.html
- The hidden cost of the digital employee experience. Available at https://www.applearn.com/insights/hidden-cost-digital-employee-experience
- 88% of staff say their skills training is inadequate. Available at https://www.oryxalign.com/blog/88-percent-staff-skills-training-inadequate
- The digital workforce experience. Available at https://www2.deloitte.com/us/en/insights/topics/digital-transformation/improving-digital-employee-experience.html