On any given day, what number of contacts do you dial? Also, what number of them get connected? Now, imagine this: only 15% of calls dialed manually actually reach the intended person. For businesses operations that rely on customer interactions via phone, this statistic can be a huge surprise and bad for business.
As a business owner with a dedicated call center for customer service, your priority is to boost your call center efficiency to ensure more calls are coming through and customers have their concerns or questions addressed quickly. A call center auto-dialer is a simple solution that works as a time-saving software that ensures better connection rates and call center efficiency.
Here’s how you can boost your ROI with an auto-dialer:
To improve your company’s competitive edge, you must focus on areas where you can improve efficiencies and solve potential problems. One such improvement you can make is investing in a power dialer for your customer care call center. This innovative solution provides real-time visibility when you want to monitor the performance of the agents.
You can view statistics such as the average call time, number of calls, number of sales, the login and logout times, and the time taken in dispositioning through a web browser in real time. It is also useful when looking at the data quality. Most of these auto-dialers come with a dashboard that shows summarised data for all decision makers to access.
Manage Multiple Marketing Campaigns
Auto-dialing solutions can be used by a business to promote its products and services and conduct market research. Some sophisticated auto-dialers also come with features that help companies monitor and run multiple marketing campaigns. They allow marketers to assess campaign reports without additional effort and time. Marketers can refer to the recent campaign reports that help assess individual marketing campaigns and their performance.
Boost Agent Competency
To avoid unnecessary calling attempts, predictive dialers alert an agent when the client is free to receive a call. Initially, agents had to record every unsuccessful call and try them again later. With an automatic dialing system, the agent can reach the client only when they are available, which avoids inconvenience on both ends. With this, it boosts the proficiency of the agent’s work.
Generates High-Value Leads
The auto-dialers can provide businesses with tools that will help them attract more leads. As it reduces an agent’s idle time, it simplifies their opportunity to engage customers and prospects in better ways. This system also provides the users with different self-service options, which can help a business get customer details. With the gathered details, sales reps and marketers can create customized messages for the identified leads and convert them into customers.
Reduces Idle Time Among Call Agents
Businesses also use auto-dialers to reduce the amount of time an agent stays idle. The time an agent would waste on disconnected and unanswered calls will be significantly reduced since they can spend that time interacting with customers. Therefore, their sales revenue is increased.
Additionally, auto-dialers can distinguish the productive from the unproductive numbers. This is evident since they route only the answered calls to the call center agents. Predictive dialers also route live calls to the agents who are available to pick up the next call.
Is an Auto-Dialer What You Need?
Auto-dialers can change how you carry out your business. That’s the main reason most call centers use customized auto-dialer software, which helps them generate maximum leads and in the minimum time possible. That, in turn, improves ROI for your business.