With the growing attention given to the disabled community due to their spending power and WCAG and ADA guidelines, all businesses need to ensure that they meet the needs of this consumer group. After all, if they don’t, not only will they miss out on sales opportunities. But the lack of inclusivity might send the wrong signals to the target audience, pushing away prospects instead of reeling them in. With that said, here are a few tips that should help you provide those with disabilities with excellent customer experience service.
1. Promote a welcoming culture in your business
There’s nothing worse than the feeling that your disablement is in any way, shape, or form an inconvenience to those around you. Therefore, you’ll want to promote an inclusive, welcoming culture in your business. By extending the same level of courtesy to those who have conditions that may limit their activities, senses, or movements, you’ll make them feel valued. As a result, not only would you have done a good thing, but you’ll present yourself with more opportunities to win over more customers.
2. Improve accessibility for the disabled
Most countries now enforce policies for businesses to reduce any potential barriers that may impede those who have disabilities from getting the same level of service or experience that many others enjoy. However, this isn’t limited solely to physical establishments. Nowadays, even your digital presence must adhere to the same rules. Fortunately, incorporating features to make for a more accessible website is relatively simple. For starters, you can implement alt text so that those who may have visual impairments can understand the images better since it’ll be read aloud by a screen reader. It’s also worth considering the accessiBe WordPress widgets as they can aid in better accessibility compliance concerns.
Additionally, it’s a good idea to include captions into any video content you have on your website for deaf or hard of hearing people. Moreover, a keyboard-only control feature will help those whose mobility is compromised so they can navigate your website easier. By leveraging assistive technology, you’ll make your content more accessible.
3. Familiarize yourself with the disabilities
Every individual has needs and limitations, and the differently-abled are no exception. The best way to understand what they are is to familiarize yourself with the disabilities. Never make any assumptions about it — instead, learn more about its nature. Doing so will guide you on how best to accommodate those suffering from these conditions.
4. Level with them when communicating
Whenever you deal with customers who have disabilities, it’s best if you try to level with them. For example, if the person is a wheelchair user, pull a chair up and speak to their level instead of forcing them to look up at you. Apart from making it more comfortable for the customer, you’ll also be showing them more respect.
As a business, accommodating the disabled is important now more than ever. Beyond the laws that enforce it, it’s also a sizable market that, if you fail to capture, will likely choose your competitors. So make sure that you follow all of the tips listed above. They will help you attract and engage the differently-abled more effectively.