10 Reasons Why You Should Invest in a Cloud-Based Phone Systems

The Future of Business Communication

Many companies don’t realize that having efficient cloud-based phone systems in place is extremely important for smooth business operations. To expand and increase work efficiency, businesses need to work with a phone provider that provides several IT services and communication products at affordable rates.

Let’s take a look at cloud-based phone systems, also known as cloud hosted VoIP, created exclusively by Richmond Telecom to meet the growing demand of workplaces. These systems are undoubtedly the best on the market and offer exceptional features like hosted conferencing, unified communications, call recording, unified messaging, auto-attendant, and so much more!

Why make the switch? Keep reading to find out. Here are the 10 benefits of switching to a cloud-based phone system!

10 Benefits of Using Cloud-Based Phone Systems

1. Cost and Time Saving

Old-school telephone systems are expensive, bulky, and take up a lot of space. Setting them up requires specialized support and they require ongoing maintenance. All this can cost a lot of money and waste a lot of precious time.

Cloud-based phone systems eliminate all of these headaches. These offsite systems are easy to set up and can grow with you as your business needs change. They have advanced features that make them more flexible and affordable than traditional phone systems.

2. Secure and Private

Using personal phones for business communications puts data and privacy at risk. While giving your cell number to clients is great for mobility, it also means that your customers can call you anytime, even when you are spending time with family or are on vacation. On the other hand, a cloud-based phone system keeps your contact details private and allows your customer to contact you only when you choose.

3. Automated Attendant

Auto Attendant allows your calls to be answered automatically and routed to the appropriate person or group.  Auto Attendant is a flexible and powerful feature that serves as a ‘virtual receptionist’ for incoming callers. Using our Auto Attendant enforces your businesses rules for handling incoming calls.  It also provides a higher level of consistency to your customer’s experience when interacting with your business and delivers that same level of quality to all callers flawlessly, regardless of time, day or volume of calls.

4. One-Stop Shop – All Exceptional Features

Switching to cloud-based phone systems simplifies small business communications significantly. Whether you need call management features like call logs and call forwarding or searching for collaboration tools like online meetings and conference call services, a business phone system can help you integrate all your communications.

Moving to a cloud-based phone system also gives you access to new features that consumer phone lines do not have and cannot match, such as automated call answering, call screening, advanced call notifications, and team collaboration tools.

5. Fax over IP

One of the additional benefits of cloud hosted VoIP is that most providers include Fax over IP as a part of their service. Fax over IP all but eliminates the high costs of long-distance facsimile, as well as improves compatibility between machines and reliability of service.

In fact, VoIP doesn’t even require a fax machine to send or receive a fax.

6. Highly Reliable

One of the most common (and inaccurate) objections to cloud-based phone system is that if a business finds themselves without internet for whatever reason, they’d be without phone as well. One of the benefits of cloud-based phone system flexibility is that in the event of an office phone going down due to lack of network, calls can always be forwarded to mobile phones and other devices. That also means weather issues and power outages no longer present the risk they once did.

7. Scalability

Highly efficient business systems scale with the needs of the business, but traditional phones systems are far more difficult to scale. Scalability is one of the benefits of a cloud-based phone system that supports your efficiency and productivity while remaining highly cost effective at the same time.

Cloud-based phone systems allow you to add a line as you hire a new employee and eliminate lines in the case of downsizing. You’re only ever paying for what you need.

8. Easy Installation And Integration

Many businesses hesitate to make major technological changes. Any change takes time, testing, and money. Installing, configuring, and maintaining a cloud-based phone, however, is incredibly easy.

It’s also very easy to add new users using hosted VoIP software. The web portal will make it easy for you to move, add, and change systems as needed. The simplicity means you also won’t have to worry about maintenance.

 

9. Work From Anywhere

As more employees working from home, a work-at-home program can help you save money on office space and decrease utility costs. Before you make that transition, however, it helps to have a cloud-based phone system in place.

Cloud Hosted VoIP can ensure your team communicates effectively. Employees can use the voice, fax, and data services through their internet connection.

 

10. Simplified Conferences

Traditional phone systems allow you to conference with teams and clients. However, you usually need to pay for an additional service in order to host multiple callers. With a small business VoIP phone system, you can simplify this process.

Video conferencing with a cloud hosted VoIP system is almost a standard feature these days. Instant or scheduled video meetings with screen share capabilities over a browser cannot get much easier for your users. Businesses large and small have a constant need for conference calls and face-to-face interactions with each other and their customers. Cloud hosted VoIP phone systems help relieve the burden of using third-party software.

 

Get Your Cloud-Based Phone System from Richmond Telecom Today!