Unified communications—often abbreviated to UC—refers to a business concept that integrates communication services such as voice, SMS, instant messaging, email, website live chat, directory services, and more.
In today’s world, businesses have moved past communicating via one or two platforms, such as phone and email. There are now so many ways to communicate—and customers will expect all of these methods to merge seamlessly.
Using unified communications monitoring software, you can record, measure, and analyze a range of useful UC-related metrics to achieve better outcomes for your end-users.
This article will discuss the various benefits of unified communications monitoring software.
1.Reduce your service delivery costs
One key benefit of implementing unified communications monitoring software is the reduction in service delivery costs.
In the past, companies had to invest in separate programs and tools to maintain their range of vendor systems. Much of the time, employees had to send out alerts and monitor communications manually—draining hours of time and tonnes of energy each day.
Now that unified communications monitoring software is readily available, businesses are saving unprecedented amounts of time.
You can now deliver services across multiple vendors through one piece of software. As a result, you’ll minimize downtime and reduce the time needed to resolve any service-impacting incidents.
2.Collect data from multiple sources
As mentioned above, many businesses use multiple vendors to deliver voice services. Using unified communications monitoring software, you can automatically gather crucial data from multiple sources.
By combining your collected data, you can easily analyse the information and obtain a complete view of your operations.
High-quality unified communications monitoring software will also help you prepare for the future. As enterprises move closer and closer towards entirely cloud-based communications, you’ll need to know your business can deliver new technologies as they emerge.
3.Enjoy extra functionality
Many quality unified communications monitoring programs offer additional functions beyond UC. As you collaborate with more and more vendors, it’s crucial to ensure your software can keep up.
Quality software will include extra functions such as:
- Workflow automation
- Collaboration security
- Provisioning
- Root cause analysis
- Policy management
- Phone number management
You can leverage these handy tools to further drive innovation, boost operational efficiency, and improve process outcomes for your business.
4.Improve your end-user experience
If you’re attempting to reach certain levels of quality—such as consistently good voice quality or service availability—you might have trouble without knowing how your business performs.
It’s hard to make the most of your analytics if you’re not sure how it fares against other businesses in your industry. High-quality unified communications software will contain useful benchmarking tools to help you figure out how your business compares.
By using this data efficiently and effectively, you can improve the experience for end-users and maximize your UC uptime—delivering a fantastic return on your investment.
Conclusion
Unified communications monitoring software allows businesses to measure crucial metrics across various communication services, including email, instant messaging, live chat, voice, and more.
We suggest investing in this useful software to reduce your service costs, boost employee productivity, and consistently deliver a positive customer experience.
