Communication is one of the most critical factors of a great business. No doubt, companies worldwide spend billions of dollars on their businesses. Office Phone Systems is the most popular communication system various companies use to connect with their customers.
Any big business needs to have an office phone system. But many companies fail to install perfect office phone systems because of a lack of knowledge about the office phone systems.
If you are looking to install an office phone system for your business, then in this article, you will learn about the things or factors you should look for in an office phone system.
Table of Contents
Factor No 1) Conference Call
We all know that these days businesses are seldom a two-way street. Even if it is a minimal business transaction, there is often more than one business person with the customer.
So it is crucial for a business looking for an office phone system to look for the conference call feature in the phone system.
Factor No 2) Call Recording
Most Office phone system companies provide call recording options to businesses for stability in the industry. It is essential to check whether the office phone system supports a cloud storage feature to store the data of all call recordings.
It is also essential to check how long the recordings are saved in the cloud because most office phone systems delete recordings after some time.
Factor No 3) Auto Attendant
It is unreliable for a business to always place an employee to attend to your customer’s call. The office phone systems must have the feature of auto attendance so that the business employees can spend less time on the phone.
You must check if the phone system has other features like answering FAQs for a specific dialed number ( Express 1 for so and so).
Factor No 4) Speed Dial
Speed dial saves an immense amount of time in any business. Though it is one of the most straightforward office phone systems, it is worth considering while installing a phone system.
The ability to click a single number to call long phone numbers helps any business run seamlessly by saving so much time.
Factor No 5) Call hunting.
Call hunting is a feature that helps you attend a call from anywhere in your office or home. The feature works so that all phones of the office phone system ring at the same time so that you don’t miss a call if you are not near the primary phone.
This feature is similar to call forwarding but in a different fashion. This feature is essential for the businesses which need to attend every call they receive for the first time they ring.
Factor No 6) Ring Groups
Ring Groups feature instrumental if your business has various branches. If you have an enormous hospital with various departments, when someone calls to ask for treatment options for children, the office phone system will redirect the call to the pediatric department.
Ring Groups is an essential feature for any large business looking to install an office phone system.
Factor No 7) Distinctive Ringtone
Distinctive Ringtone is a feature that helps you to optimize ringtones for some specific contacts. You will hear a different ringtone from your boss than from your coworkers.
This feature helps you ignore the less critical calls and give more attention to important calls. This feature is handy.
There are several more features to consider while installing office phone systems, but the above factors are the most valuable features for any business. If you are looking forward to establishing an office phone system for your business, consider the above factors before you contact any office phone systems providers.