Who is the most important person working for your company? Many people assume that a CEO is the most important person working for a company. In fact, it’s more likely to be the person at your front desk who deals with all of your customer inquiries.
Your receptionist is often the first point of contact for customers and clients. They set the tone for the experience that your clients will have when dealing with your company.
But what are the benefits of having a receptionist?
In this article, we’ll answer the question, “What does a receptionist do?”
What Is a Receptionist?
A receptionist often sits at the front desk of your business. They’re responsible for creating a great first impression for your organization. This has a direct effect on how successful your business is.
In addition to greeting clients in person or over the phone, a receptionist will also carry out administrative tasks, providing support for the rest of the business.
What Does a Receptionist Do?
A receptionist’s job is very varied. The following are all examples of jobs that a receptionist may be responsible for on a day-to-day basis.
- Answering, screening, and forwarding phone calls
- Greeting visitors, customers, and clients and escorting them to the required destination
- Contributing to the overall security of the office by monitoring visitor access
- Finding and sending information via computer, mail, fax, or phone
- Managing appointment schedules
- Copying, filing, and maintaining records and documents
- Collecting, sorting, distributing, and preparing courier and mail deliveries
- Processing and preparing vouchers for travel and other documents
Although many of these tasks are common to a lot of receptionists, different office environments require a different set of tasks. For example, a doctor’s receptionist may be required to gather patient information, manage health insurance documents, and direct patients.
How Do You Go About Getting Receptionist Jobs?
If you’re looking for receptionist careers, you can often learn on the job. You’ll generally need a high school diploma.
Many of the tasks required by a receptionist can be learned quickly, however, getting to grips with the structure of the business and the ins-and-outs of the specific company can take considerably longer.
What Does the Future Hold for Receptionists?
In the days of the virtual receptionist, there is still going to be administration that requires attention. Having additional technology to improve the way your customers are greeted will mean your receptionist is free to work more efficiently on admin duties.
There will always be a place for receptionists in any business.
What Does a Receptionist Do for a Company?
So, what does a receptionist do? A receptionist greets your customers while helping out with numerous administrative duties.
It’s important not to overlook the importance of a receptionist. They’re often the face of your business, and as such it is important that consideration is given to hiring the right person for the job.
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