Virtual Answering Services Can Streamline Small Business Operations

Small business owners face many challenges. Managing a small business can be chaotic and often, important tasks can fall through the cracks. As a small business owner, it is important to minimize workflow disruptions and find ways to maximize productivity. If your business operations are not streamlined, your company could provide subpar customer service and gain a bad reputation. 

Implementing an answering service software into your company is a great way to make your business run smoothly. If you are considering a virtual phone service, here are some benefits to consider. 

Overall Staff Productivity Increases

Business researchers suggest it takes approximately 20 minutes for a worker to regain their workflow rhythm after an unexpected phone call—scale those interruptions to an eight-hour workday, and you’re looking at a lot of time spent getting back on track. Phone calls are one of the biggest culprits in lost productivity. Not only are they time consuming, but they disrupt momentum. With an answering service, such as Voice Nation, you can boost the productivity of your employees. 

Labor Costs Decrease

It’s no secret that small businesses have limited funds to go around. For small businesses, salaries and the associated benefits are a huge expense. Using an answering service can eliminate positions that would drain a lot of resources from your company. The money saved from a virtual receptionist could be used to expand or grow your business.

Typically, a virtual answering service only charges for the time their staff spends on the phone with your customers. This means if your company only received two calls in a day, you would only be charged for that time. Additionally, most virtual answering services provide 24/7 support allowing you to never miss an opportunity. 

The Onboarding Process Is Eliminated

On-boarding and hiring new employees is a headache and often very time-consuming. Candidates resumes have to be reviewed by human resources and then, when a candidate is selected, he or she must be interviewed by multiple people in the company. Once hired, an employee spends a lot of time in training.  To sum it up, new employees are a huge investment. Using a virtual answering service eliminates the stress of hiring and onboarding new employees.

Businesses of all sizes have their challenges, but specifically, small businesses face many struggles in ensuring the quality of their services. As a small business, it is important to implement strategies that streamline workflow and maximize efficiency.