The ever-growing concerns about managing businesses are still prominent & debatable topics among the top leaders. What is harnessed with effective? IT is never-ending support. One can infer, Information Technology as the spine of any business. Let’s consider the example to comprehend this difficult topic easily.
All about ITIL
Often people in gyms are dedicated to flex their muscles, but little do they work for their spine. Hence, in later years irresistible pain is observed in most of the gym-goers. Alike that, with a faulty IT support system, business crumble in unforeseen circumstances.
To tackle pain in the body, physicians suggest their patients do Yoga or aerobic exercises. We can relate ITIL practices as the panacea to the IT problems. As Yoga has a variety of mudras and asana, ITIL has various practices and standard methods. Yoga practices boost energy and human productivity. ITIL does the same as the internal IT environment. It not only manages the internal incidents but also inculcates exterior feedbacks.
Take for example the nerves in the spinal cord and the vertebra, the human body is designed in a very complex way, and the job of the vertebral column and all its nerves and modes are to help movements. Movement in terms of business can be depicted by the following:
- Higher revenue generation
- Better visibility
- Marketing products and customer satisfaction.
The benefits of having an efficient ITIL environment has many bounties, but if we have to encapsulate it in crisp terms, then we are left with three functions, and they are:
- Quick decision-making abilities
- Reduction of repetitive tasks
- Perpetual monitoring
Having said that we mean to increase the business productivity, ITIL engages in the following functions. What the world is going through as of now can be the new normal. Insider’s report that most of the companies support and working to better the WFH. One thing the coronavirus has taught us that we do not need big buildings to operate. With the help of IT, businesses still can run smoothly. The only benefit this virus has brought with it is the foresightedness of environmental conservation and loving the nature back.
What is ITIL DPI Certification?
Now we have understood the benefits of having an ITIL environment. Let’s move on to Direct, Plan, and Improve that is abbreviated as DPI. For a layman’s understanding, we can define DPI as a combining strategy and execution effort through ITIL. This certification is crucial to IT management professionals and the streams related to ITSM as a strategic leader one is expected to rule control with an actual scope of influence over the subjects. We are mostly reaching this through collaborative action plans and proper implementation of those.
DPI module turns out to be a universal capability concept that is valid beyond service and its management. It not only guides to better results but also shows opportunities to improve perhaps as early as possible. The theory here governs about perennial improvement through redefining policies, quality controls, and selective assessment methods.
A DPI practitioner is expected to work with the principles in a precise way and eking out results through maintaining the equilibrium. Execution is the indispensable role of a certified ITIL DPI practitioner. He runs through the value chains and the value streams beyond set limitations and rewriting the myopic techniques unlike the outmoded “siloes working model”.
The Job Titles
Let’s understand the old paradigm and have a comprehensive assessment of the new ITIL4 DPI job roles and titles. Earlier we could site that ITIL certified professionals would work as Help desk Associates, windows Generalists & Data Analysts all sorts of service-related jobs. Now the scenario is changing gradually; the change seems to be small but strong.
Newer job roles like Network Ops Analysts, Access Provisioning Service Manager, Help Desk Specialist, are emerging. These roles are not limited to the application part; rather, they extend to service designing, service transition, operation, and strategizing part as a whole. Job titles like Application Analysts, Compliance Manager, Risk Manager, Enterprise Architect, Capacity Manager, and IT service Continuity manager are few to name. These job roles depend upon the level of support and the incident teams, process teams, and all other departments as a whole.
Salary is not something a new practitioner or a manager is worried more about. Reports claim that employees get motivated with internal support and help to bring change in the organization. Employees, when well-equipped will not only increase productivity but also increase the brand value and brand recall in client and customers periphery.
Organizations now encourage employees to have such certification and are willing to afford the cost of training as well as paying certified practitioners with salaries that range from $90000- $150000!