So, you’ve got a problem. It may be your first time with this issue, or it may happen all too often! You can’t figure out what’s wrong, so you decide to pick up the phone and call technical support.
It’s at this point that things start to go downhill- maybe they can’t help you after all!
So, let’s take a look at some ways to make sure you understand precisely what your technical support representative is telling you and that you’re getting the most from your Technical Support Miami!
- You Know You Have A Problem
The first step to getting the most from your tech support service is making sure you have a problem and that your computer or device is causing it.
Make sure your device is plugged in properly. I know, this sounds like a no-brainer, but you’d be surprised at how many people call about their “broken” laptops that are just out of battery life!
Some more examples would be:
- The computer won’t turn on.
- The computer freezes all the time.
- The computer takes too long to restart/shut down.
- The computer is slow to startup.
- The computer has blue screen errors.
- The computer won’t connect to the internet.
- The computer takes minutes or hours to load any webpage/program, and you can’t work on anything while it loads (like a game).
If none of these problems sound like yours, it might not be a software or hardware problem. For that, if you live in Miami and need to find a reputable Computer Technician in Miami, call a Tech Support company.
- You Know What The Problem Is
So now you know what the problem is, but how can you ensure your tech support representative knows what the problem is?
- Make Sure You Describe What The Issue Is
If it happens all the time, they will appreciate a detailed description of how to reproduce the problem. A computer may freeze every two hours when trying to open a particular webpage, for example.
A Reputable tech support company will not force you to reproduce the problem before them.
If it takes too long, they may ask you to email a screenshot or written description of what happens, but make sure they say this before describing your issue!
A reputable company will never leave an expensive computer sitting in front of someone for hours while they go home for the night.
- You Know When The Problem Started
I often see one of those mistakes- calling tech support and then complaining that the problem has been going on forever. That’s not what we want here!
Make sure you know when the problem started, and if necessary, how you fixed it before. Many people will send a screenshot of their current error message and ask if it’s something we see often.
That’s not helpful- most tech support uses prewritten answers to common problems.
When they’re trying to help you figure out the problem, tell them exactly when the problem started to occur. You can even take a screenshot as proof if you want to!
- You Know How To Fix The Problem
Now we’re digging down into the nitty-gritty stuff here. If you know how to fix your problem on your own, that’s great, but when you call a tech support company, it’s not the time to try and fix the problem yourself.
Especially if it’s a hardware issue- you risk doing more damage than good! It’s best to tell them about your attempt and move on to whatever solution they recommend.
- You Know What To Expect From A Tech Support companyYou’ve told them about your problem, but what will they do about it? It is the part where you get a real solution to your problem! Here are some things tech support may help you with:
They will ask for information about your devices, like model numbers or serial numbers. They can use this information to look up your warranty, and sometimes they can even do more than tell you how to fix your problem!
They may ask if you’ve tried specific steps to fix the issue. These are usually simple (like restarting the device) or free (like checking for viruses).
If you tell them you already did this step, it might be time to ask for a paid solution- like you dropped your laptop, you might need to get it repaired at the manufacturer’s warranty.
- You Know What Information They Need
You’ve never called before, so you don’t know what they’re going to ask. That’s okay! Most computer repair companies have their unique formula for working, but a tech support agent is usually reasonably willing to explain their routine.
They might ask for your name and address so that they can look up your warranty information. Just tell them what you know- maybe you don’t have the original box anymore, or you’ve misplaced your receipt.
They won’t judge! If you don’t have warranty information, they may ask you to send in the device so they can have a look at it.
Conclusion:
Getting the most from your tech support service is not difficult- it just takes a little preparation.
Ensure you know when and where the problem started, how to reproduce the issue, and what information to give a tech support agent.
Getting the most from your tech support service is not difficult- it just takes a little preparation.
Ensure you know when and where the problem started, how to reproduce the issue, and what information to give a tech support agent.
At Bleuwire, tech support is a favorite part of our job. We’re excited to be able to help tech novices and tech power users solve their problems!
