Peter Foxhoven Offers Insight on How to Build a Business-Client Relationship in 2022

While all company owners naturally understand the importance of building a winning business-client relationship, many struggle to successfully keep clients and consistently meet their expectations. Peter Foxhoven, an expert in the field, offers advice on how to build a business-client relationship in 2022, offering insight into what today’s consumers want and need from companies they do business with.

Peter Foxhoven on Flexibility and Adaptability

Many business-client relationship-building tips are timeless and apply to clients, business partners, and colleagues from all industries and walks of life. These include being punctual, providing friendly service in all situations, and maintaining a high standard of ethics, so people know they can trust you. “Provide honest updates, even if the news is bad,” Peter Foxhoven instructs.

At the same time, people change over time. A relationship that worked well in times past may not suit today’s needs. At the same time, individuals are unique, and the needs of people in the same target can vary. For this reason, it’s incredibly important for a business to keep tabs on any relationship and make needed changes to better meet each client’s needs.

Ongoing learning is one good way to improve your understanding of the industry. Staying abreast of industry trends and developments will help you stay in step with the times, so you can not just meet but even exceed client expectations. “Wow your customers by delivering faster, better, or cheaper than you promised at the outset. When you go above and beyond what you say you’ll do, you gain significant brownie points with everyone you’re working with or for,” Peter Foxhoven rightly notes.

Peter Foxhoven on the Importance of Communicating Right

Businesses would do well to remember that communication is a two-way street. A business that wants to improve its rapport with its clientele should not only pay attention to how it broadcasts its message but also actively encourage clients to communicate with the business. Clients can provide invaluable feedback that can help you make smart product/service development decisions. They can tell you if something is wrong with one or more aspects of your business, let you know which products/services are the best and why, and provide you with positive reviews and shares that can boost your business.

Naturally, listening isn’t as easy as it sounds. It’s often the most unhappy customers who make the most ruckus, airing their grievances on social media platforms and telling everyone what they think is wrong with your business. It’s all too easy to focus on these clients rather than the ones who have posted positive reviews; even so, it’s important for a company to respond to both positive and negative input in a professional manner. Honest, professional responses cultivate brand loyalty as customers know that you appreciate their loyalty and are concerned about your issues.

Be honest, do everything you can to exceed client expectations, and listen to your clients and make needed changes to your business model to improve your professional relationship, Peter Foxhoven advises. Following these guidelines will enable you to improve sales and customer retention rates and avoid problems that could derail your company or even put it out of business altogether.