Managing operations and communicating with clients manually can be costly. Freight brokers need a centralized system to retrieve truck and load information for shippers.
Digital freight matching software streamlines capacity fulfillment and improves efficiency by automating processes. It also helps brokers win more business by matching them with available carriers.
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Streamlined, automated processes make managing their business more accessible for freight brokers at LoadPilot. The software allows them to match pricing and availability data with carriers. Additionally, it can help keep customers up to date on their delivery status without needing to log in or call the broker directly.
A freight broker business management system should also come with CRM tools to help manage customer relationships. It can be challenging for freight brokers to keep track of their conversations with shippers, especially when making over 75 daily calls. CRM software helps eliminate this problem and makes it much easier for brokers to manage their customer database.
A freight broker TMS should also include AI tools to automate follow-up tasks. Tai has incorporated machine-learning tools into their brokerage platform to empower agents and alleviate manual operations that can take up valuable time. Tai has saved agents an average of 11 hours per week with their automation tools.
The ability to quickly connect with carriers is critical for freight brokers. Look for a system with a database of truckload and LTL carriers that includes vetted credentials, performance data, and safety reports. Ideally, this will also allow for real-time tracking and visibility of shipments.
Freight broke software should include a direct carrier integration to match pricing and availability data directly with the carriers’ systems. This feature streamlines freight brokerage optimizes cost savings, and improves transportation dispatch operations.
With supply chain volatility accelerating, brokers need to find capacity quickly. Choose a system that offers a digital truckload capacity management solution like Parade’s, which replaces the Rolodex, telephone, and dozens of Excel spreadsheets with a single platform for quoting, booking, and dispatching loads. Moreover, it integrates with existing load boards to provide more capacity options.
Effective freight broker software helps your business stand out in a highly competitive industry. It also enables your company to deliver exceptional customer service while helping you grow your revenue with improved productivity.
TMS for freight brokers automates core processes like carrier selection and rate procurement to save time and reduce the risk of human error. In addition, it helps you gain visibility into shipment status to provide transparency for both shippers and carriers.
In a stressful truckload market, freight brokerages can maximize productivity by pairing high-volume shippers with reliable carriers and optimizing capacity. It can make you more competitive in a volatile market while positioning your business for success in 2023. Lastly, ensure your TMS for freight brokers has robust backups and security protocols to protect your data from cyberattacks. It will help you keep your operations running smoothly and avoid costly data breaches. In addition, it will ensure your company meets regulatory compliance standards.
With the competition growing in this industry, freight brokers must differentiate themselves by utilizing the latest technology tools to improve their services. Freight broker software lets them streamline their processes and automate tasks to save time, increase efficiency, and grow revenue.
Some of the best freight broker software options include Strategy Live, a cloud-based TMS designed for small to medium-sized freight brokerages that simplifies and optimizes fuel tax management, load tracking, pickup, delivery details, and driver payments. Another option is ITS Dispatch, which allows viewing and managing active loads and creating and assigning the proper load to the correct carrier.
Some of the more advanced freight broker software offers enhanced invoicing capabilities, which can help simplify accounting monitoring and reduce the cost of operations. In addition, some top options feature a document processor that automatically creates and sends invoices based on shipment details to save brokers time.
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