If you are new to the Microsoft Dynamics product family and haven’t worked with Dynamics before, you can consider it a collection of business applications. Now, you might be wondering, what a business application is?
This is a piece of software that is specially built for automating business activities. In this case, business activities mean the processes used in the various departments of a business. These processes are dependent on the type of business you are doing.
For example, if you are running a service-based company, your process automation will be related to the services that you provide to your customer. An automobile service company can use business applications to manage their daily service requests, handle roadside assistance inquiries, deal with maintenance requests, and work order generations, Similarly, if you are running a company that deals in sales and purchases, then your process automation will be more specific to sales, such as handling customer inquiries, managing leads, and providing quotations to customers.
In 2003, the Microsoft Dynamics family included two types of business applications: Enterprise Resource Planning (ERP) and CRM. while Dynamics CRM was the only product in the CRM category.
Microsoft released Dynamics 365 on November 1, 2016, for its online customers. Dynamics 365 includes different tailor-made business applications for your business needs. It also provides a strong platform called Power Apps, so you can customize these business applications based on specific business needs and has out-of-the-box features for building new applications. Out-of-the-box features are the features that are available in any software so that it can be used without modification.
Dynamics 365 intelligent business applications can be used to digitally transform your business. Here, digital transformation does not just mean utilizing advanced technological machines for your business but using Dynamics 365 apps to enhance different business processes so that your business operations can be optimized to their maximum level.
These Processes could be as simple as interacting with your clients in a more organized manner, providing them with a 360-degree view of their data using Business Intelligence (BI) so that they have a better understanding of their sales, or using its artificial intelligence (Al) and Internet of Things (loT) capabilities to get more data insights so that a more personalized experience can be provided to its customers.
If you are interested to know more about the capabilities and how you can leverage Microsoft dynamics 365 for your business, you can reach out to Microsoft partner firm to offer tailor-made solutions for your business.