Customers love to be repeated customers. Have you ever notice that? However, if you provide quality products and services, it helps grow business. There is no doubt; the customer feels implicitly good about you.
Therefore, naturally, they recommend you for all. Besides, they write good reviews on you. You cannot imagine how effective good reviews can work. It brings millions of customers through wildly used Facebook.
On the other hand, if you have bad reviews, it is obvious it harms your business. If you ever wonder why it? There are two reasons you have bad reviews.
Between them, one is your poor service, and the other is customer care negligence. Nevertheless, it is pathetic when you provide quality service, yet you have bad reviews.
I hope that you understand the reason. Yes, it is for poor customer service. As a business owner, you should have some basic knowledge of customer care roles.
Never ignore any customer reviews, either it is wrong or good ones. Always remember bad reviews is worth responding. However, you have to understand how to deal with them.
Impact of negative reviews on your business
Remember, you cannot leave bad reviews without responding. If you do, people always will have a bad impression on you. The customer will assume that complaint is true. They will imagine bad pictures of your business.
Apart from that, people will always think that you are accountable to customers. It also shows the irresponsibility of customer care. They will feel how bad customer service you have. It hampers your business values.
If you ever bad review you, lose an opportunity.
Ask me why by simply replying bad reviews, you can win the customer’s heart. By replying to caring replies, you can even get back them too. It works to change their mind. Eventually, they may take down the bad review.
Therefore, it happens if you respond properly to your customer. They write either good or bad about you. This is how; you can improve ratings. Get used to practicing for responding to negative reviews.
Study shows you can earn a good rating if you reply to customer reviews- HBR (Harvard Business Reviews)
Almost 95% of customers will not use your service if you have bad reviews. Another study shows that 53% of people want an immediate response to negative reviews. It should not be more than a week.
On the other hand, 63% of customers have complained that they did not get a response to their review. Surprisingly enough, you will get back 45% customer while responding to bad reviews. So, talk with your customer before they go away. Set an auto responder reviews and for details service you can contact with reviewwriters.com
How to turn a negative review into a positive
Everyone loves to hear his or her name. So call your customer by uttering their name. Do not take their complaint personally and never go for arguments. Thanks to your customer for contracting. Try to listen attentively and feel sorry to hear them too. Show them sympathy even after knowing that it is not your fault. It is not a good idea to be too perfect at all times.
Try to write brief words nicely. As you can say, we are lucky to take the opportunity to investigate your complaint. Keep in mind, product and service name should not mention while responding.
Ask your customer for a second chance. Show them how caring you are. After hearing all, their problem does not take too much time to solve them. Take immediate action.
Let your customers know you want them again. Thus, you get repeated customers. It is equally essential for online users to know you better.
Another important thing is to know how you can get positive reviews naturally. When you are seriously working, you will find 1000 ways to make them happy. You can do this by seeking out feedback about customer experience.
However, you can fix their problems before they write negative reviews. Lastly, you can offer a discount price for the next purchase. In a word, keep connected to your customer until they are satisfied.
To sum up, negative reviews are crucial. It allows you to discuss your products and service. You can show them up to your customers. It creates potential customers. People can see your replies to all negative reviews. They also see how smartly you solve customer queries.
Sometimes you can take a tour of your positive reviews. Read all the reviews carefully. Understand the specific things of customer likes and love. They share their experience in such a way. Try to identify them. After learning from positive reviews, you can mention them in negative reviews. Thereby you can let people know the real picture.