Many online therapy platforms allow you to connect with trained, licensed therapists. After you provide some basic information, a computer program matches you with a counselor based on your needs and preferences.
Remember, you’ll need a reliable internet connection to get the most out of online therapy sessions. Also, try to limit distractions at home by asking other family members not to interrupt and muting your phone.
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Accessibility
Online therapy platforms, or telehealth services, let you connect with your therapist via video call or text without going to their office.
Many therapists use these tools to supplement their traditional practice. Your health insurance may cover these sessions, and many services also allow you to change or cancel an appointment without incurring a fee.
Some online therapy services also offer a virtual support group where people with similar mental health issues meet via video to share their experiences and support each other. While these groups are not technically considered therapy, they can help you manage your symptoms and improve your quality of life.
When choosing the best online therapy platforms, check whether it is backed by research and provides detailed information about the therapists’ credentials involved in its development. Make sure the platform allows you to change or cancel appointments and whether it offers a money-back guarantee in case you don’t like the experience. It would help if you also reviewed the service’s privacy policies to keep your sessions confidential.
Easier scheduling
Online therapy companies like SonderMind, Talkspace and Calmerry offer various scheduling options, from video chat to text messaging. It’s important to note that virtual counseling requires a dedicated space and a functional device for privacy reasons.
A major perk of using a teletherapy platform is the ease of access to care. Meeting with a therapist from the comfort of one’s home or work eliminates logistical barriers, such as scheduling a session in person and dealing with commutes. It also removes the stigma of attending therapy in public spaces, which greatly relieves people with anxiety about social interactions.
Another consideration when choosing an online therapy service is whether it’s covered by insurance or if you have to pay out of pocket. Most teletherapy services on Consumer Reports’ list adhere to HIPAA regulations and encrypt all communications. Still, checking your provider’s website or calling customer service to see what coverage you can expect is a good idea.
Easier communication
Online therapy platforms have made it easier for people to talk about their innermost feelings with qualified therapists without leaving home. Many venues offer multiple communication methods, including video, audio and chat sessions, with various providers. For example, some are licensed psychologists or therapists in private practice, while others work exclusively for the platform.
Some online therapy companies have easy-to-use systems that allow patients to sign up, choose a therapist and pay for sessions with one or more therapists simultaneously. Users can also schedule or cancel their subscriptions easily, and most platforms have a helpful customer support department available to answer questions.
But as more mental health professionals use these technologies to treat patients, privacy and security concerns arise. For example, a privacy leak or hack can affect both the patient and the provider, and some therapists may have difficulty working with technology that doesn’t provide a full record of each session. For these reasons, it’s important to research each company carefully and weigh the pros and cons of each type of treatment.
Reduced stress
Online therapy platforms allow you to connect with counselors through text messaging, live video and phone sessions. You start by specifying what type of therapy you want to receive, and the platform matches you with providers who offer it. You can also select preferences like your therapist’s gender and therapy approach, and you can change therapists anytime, as long as it’s within the limits of your provider’s availability.
Ensure the platform you choose uses encryption for all live video, audio and chat sessions, and read up on how they handle records. Also, ask the therapists on your shortlist what credentials they have; many will list their license number, designation and training in their profiles and what types of therapy they specialize in. Some teletherapy companies offer reduced rates for military veterans and students; others allow you to use your FSA or HSA funds to pay for sessions. Lastly, check whether the company offers a money-back guarantee if you’re unsatisfied with your experience. Many do. This can ease your worries about the cost and risk of seeking therapy.
Reduced costs
Online therapy can be a cost-effective alternative to traditional therapy, but it’s important to research the fees and payment options carefully. Some online therapy platforms are subscription-based, while others operate on a pay-per-session basis. Some also offer psychiatric consultations, during which a therapist may prescribe medication.
Many online therapists work independently, but some are affiliated with large online therapy networks. When choosing an online therapist, read reviews about their services and pricing. It’s also a good idea to choose one who is in-network with your insurance company.
Finally, look for a platform that offers weekly live video sessions (rather than text or audio/video messaging only). This will ensure that you can connect with your therapist in real-time, and it’s a great way to build a bond with them. You should also consider whether the service offers customer support over the phone and if they have a mobile app. Many online therapists also provide a receipt you can submit to your insurance company for reimbursement.
