VoIP Extensions are basically 3 or 4-digit number that directly links to a phone, define the user or a system. It may be a DECT phone, Softphone, or a desk phone etc. These extensions are keenly handled by an office or a team.

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How does Extension dial works?

It is the most efficient way to contact a different kind of people, groups or large companies. This Extension allows internal and external callers to quickly contact the desired agent direct. So, for internal dialling, agents just need to dial 3 to 4 digits instead of the complete number. This increases the working efficiency and reduces the dialling time. Extension service providers make calls easy to various locations. Service providers did this by unified the whole communication system. In addition, these dialling provide flexibility to the employees. Accordingly, employees can move to different areas by keeping their extensions.

Extension dialling evolution

An extension allows its users to receive incoming calls in any location (in-house, workplace). These extensions are for both purposes (business lines and residential lines). In business phone lines, extensions are mostly referred to as an internal line. That line is basically connected to the PBX without having a separate outside line. Accordingly, it allows businesses to share some phone lines among employees. Since not everybody will make external calls at a time. This configuration allows users to contact by dialing 3-digit extension instead of the complete number. The internet and VoIP allow all businesses to streamline communications with extensions. This technology breathes new life to the old features. Let’s know further about what extension dialling offers:

Take your extension to any location with you

3,4 and 5-digit dialling
connection matter, location doesn’t matter

This technology does not stop at phone lines only, but it also helps businesses to work more efficiently. Shared voicemails for extension is one of the leading features. Businesses use it for better and quick results.

What do you think about voicemail for extensions?

Each extension has its own voicemail. For instance, one user has different phones or a shared voicemail box for various receptionists. This feature is keenly used to assign the different extension to a single mailbox. Where the first one will primary and others alternate extensions.

The role of the call behaviour in voicemail extensions

It totally depends on the call scenarios. Mostly primary extensions use to transfer the calls. This feature uses all extension to match against calling IDs. Following are some scenarios;

A call from any extension to voicemail is positively greeted by the voicemail box that has the mapping
A call to teleworker forwards to voicemail is confidently greeted by the desk phone’s voicemail box’s greeting
If an incoming call is not picked up, desk phone forwarded it to voicemail and then caller hear the desk phone’s voicemail box’s greeting

In the case of MWI action start, the set whose extensions match the voicemail box number is affected. This is one of the 5 mapped voicemail boxes. Normally, alternative extensions are specially used for the non-desktop phone number. This system doesn’t prevent the association of desktop phone extensions with the primary voicemail box.

Now, what about voicemail forwarded to the groups?

This is another form of extensions. A business can forward incoming voicemails to other members or team. This feature enables a business to receive voicemail messages in the form of an email. So, everybody can listen to their messages when they are outside. A number of extensions depend on the business’ need. In some simple clicks, a business will have its own PBX system with voicemail forward ability. That business can also include the custom messages with auto-forwarded voicemails.

Does voicemail forwarding is important for businesses?

Quick responses to the clients are always essential for any business to grow and to run smoothly. With the help of voicemail features, a business will be able to leverage its team. Business associates’, clients’ and potential customers’ messages won’t sit in the inbox for long. Actually, they will go to the concerning person immediately.

Can any business use voicemail forwarding feature?

Yes, anyone can use this feature. To get this feature for the business, you need to sign up to VoIP business and get the further details.

What are the benefits of Voice forwarding?

Voicemail forwarding enhances the ability of productivity and efficiency for small and large businesses. The businesses who work with diverse client can use this feature to deal with maximum individuals in a short time. Voicemail forwarding feature provides your business with a unique professional look.

Try a free signup with Business VoIP UK to get the best VoIP extension features.