After hours of research and medical billing services analysis, our experts have reached the conclusion that ChartLogic EMR is the best medical billing service for small practices. According to customer reviews, Chartlogic EHR offers one of the most cost-effective medical billing services in the market. As a result, small medical practices can outsource their entire billing department for a very low percentage price. In addition to this, the company offers its healthcare IT platform along with its medical billing service as well, requiring the clients to use its practice management software and EMR system. This article provides a detailed explanation of why ChartLogic is the best pick for medical billing services for a small practice. Stay tuned to find out more!
Medical Billing Process
When you register as a new client with ChartLogic EMR, the company offers a full billing analysis examining the past financial performance and potential areas of improvement in your practice. After the analysis is complete, ChartLogic EMRassigns a software implementation and training team to set up your practice on the company’s healthcare IT platform. The team makes sure that the providers are credentialed and enrolled properly with all the relevant payers.
During the implementation process, the company sets up a direct deposit of funds in the practice’s bank account. A few medical billing services in the market have a digital lockbox system that stores the funds temporarily before disbursing them to the practice. However, ChartLogic sends the money directly to your bank account, subtracting the monthly fee.
ChartLogic assigns a dedicated account manager to each practice who is responsible for overseeing the training process and implementation. They are also responsible for conducting post-implementation assessments to make sure everything runs smoothly. Throughout the partnership, if you face any issues, you can communicate directly with the account manager.
The billing process comprises of the following steps:
- Verification of patient insurance eligibility through RelayHealth and Change Healthcare clearinghouses.
- Generation of claims and coding them on the behalf of the clients. The coders and billers on ChartLogic staff maintain certifications from accredited billing organizations.
- After this, ChartLogic scrubs the claims for errors before handing them over to payers through the clearinghouses. In case of errors, the flagged claims are revised and then resubmitted by the ChartLogic staff.
- After the claim submission, the team monitors the outstanding claims until the payment is complete. In case the claim is denied, the team revises it accordingly and resubmits for reimbursement.
In short, ChartLogic manages the entirety of your billing process from beginning to end. It also assigns a dedicated account manager to overlook the financial analysis of your medical practice.
Contrary to the other medical billing services, ChartLogic EHR charges a specific monthly percentage of net practice income. Typically, ChartLogic pricing ranges from 3% to 6% of the total practice collection, which makes it one of the lowest-cost billing solutions in the market.
Generally, ChartLogic requires their clients to sign a two-year contract, which isn’t an unusual practice in the medical billing service. Although it is longer than the other services in the market, ChartLogic doesn’t change for training or implementation separately. Those charges are included in their monthly percentage. Their low percentage and lack of training fees make it a really cost-effective choice for small medical practices.
Software and Reporting
ChartLogic medical billing service includes access to their practice management software, electronic medical record (EMR), and patient portal solution in their monthly percentage charges. They usually require their client to use their healthcare IT platform in order to take advantage of their RCM service. Besides this, ChartLogic’s coding and billing service rely on the company’s EMR system to generate and code claims. Although there are a few exceptions to the practice management software requirement, their clients cannot subside the requirement for the EMR system.
According to ChartLogic reviews, ChartLogic maintains an outstanding customer support service for 12 hours per day from Monday to Friday. Email and automated live chat services are available around the clock as well. In addition to this, ChartLogic also features a remote tool for requesting help with technical issues. This tool allows the member of the ChartLogic support team to access your healthcare IT software. This can help you troubleshoot any issues which you might be experiencing using their service.
Although ChartLogic offers a pretty extraordinary deal with their medical billing services, it comes with its fair share of drawbacks. One of the main drawbacks is that it requires RCM clients to switch to their healthcare IT platform. This is rather problematic for practices that are already using another platform for this purpose. So, migrating from one EHR system to another can be rather a time-consuming and challenging process. For example, transferring sensitive information is always a straightforward process. It can be a rather expensive process and you have the risk of data getting lost as well.
Apart from this, your staff needs to make the switch from using the previous software to ChartLogic EHR. This will require them to adapt to a new system, learn new workflows, and understand how to navigate the user interface indirectly. This transition could lead to a potential short-term loss of productivity. Also, if your practice has a patient portal, making the switch may even disrupt your user experience.
In conclusion, if you are an owner of a small medical practice and looking for an ideal medical billing service, then ChartLogic EHR is the answer for you. It provides a cost-effective medical billing software solution at the lowest rates with integrated practice management software and EMR system. It requires RCM clients to use its healthcare IT platform that comes alongside the medical billing service.