It’s like an extra beneficial point to go an extra mile ahead in making the customer more satisfied with your services. The best way to sustain customer satisfaction is to ensure a speedy and effective response to their discomposure. Excellent customer service refers to providing the best assistance to them in a timely and pleasant manner. Undeniably, customer experience is the main factor that differentiates the business from competitors.
The marketing efforts are only successful when customers are happy with the services. The marketing strategy is more strengthened with supportive customers. It has a significant impact on sales funnels. In a Customer Service Expectations Survey, it was found that 86% of customers are willing to spend more on the goods and services provided by the known brand for excellent customer service. Larry Weltman Toronto-based business leader who understands the value of great customer service to the business will truly motivate you to be an excellent customer service representative.
Sometimes, customers of forgiving nature give another chance to the company for its service. Around 26% of customers are more likely to switch the service from the first bad experience. Almost 92% of customers are ready to switch after a third lousy experience. Strategic planning, administration management skills, and marketing skills are needed in business. Moreover, Larry Weltman Toronto-based business leader focuses on the importance of customer service.
You should know how good or bad customer experience can impact the business.
1.Good customer service has way long
Good customer service encourages customers to share their experiences with fellow mates. Around 80% of customers having incredible experiences are more likely to share their observations with friends, family, and even strangers. Some of the customers are keenly interested in sharing their experiences on social media that will generate more traffic. This will definitely bring out more leads and sales.
2.Good customer service strengthens marketing strategy
Real-life experiences are more emphasizing and have the potential to turn a person into a consumer. Online businesses are highly impacted by customer reviews. Around 55% of people are more likely to check the reviews on websites or social media before a purchase. As per Ritesh Agarwal, positive customer reviews influence new customers to make purchases. According to a survey, only 8% of people believe in advertisements. That means reviews highly matter for new customers.
3.Good customer service builds brand reputation
When the customer is happy with the service, they will recommend it to others. Before providing the service, you should remain mindful as the customer will be going to speak volumes about the company. Brand awareness will be boosted that will generate new leads. Some people believe that customer experience is more important than the product. Obviously, new customers will get fascinated by the company’s goods and services. The value of the product will keep on increasing, which will gradually result in greater revenue generation.
Customers truly value those companies which offer them satisfactory customer service. Happy customers are more willing to reward the companies that bring more success and prosperity to them. Proper and personalized responses impressively build a brand reputation among the existing and new customers.