7 Questions to Ask a Professional Commercial Cleaning Company

Cleaning doesn’t require any fancy college degree, so anyone can do it. Right?

That depends on what you want to get out of the cleaning.

If you’re just looking for surface-level, basic cleaning services, you might be able to get by doing it yourself. Things like carpet cleaning, deep cleaning, and sanitation take a bit more skills. Because of this, you shouldn’t just hire the first professional commercial cleaning company you stumble across on Google.

We’ve put together this guide to show you some of the most important questions to ask before you sign a contract with any type of cleaning service. Without these questions, you won’t really know who you’re hiring until it’s too late.

Make sure you keep reading to get ready for the searching process!

1. How Much (And What Type of) Experience Do You Have?

One of the first things you should check when finding janitorial services near you is their level of experience. Hiring a cleaning service that’s just getting started isn’t necessarily a bad idea, but they might not have the know-how to maintain everything in your office or worksite.

You want to ensure whoever you hire has several years of experience and all the right tools to handle your needs. It’s also a good idea to ask if they specialize in cleaning your type of commercial building, especially if you have any unique cleaning requirements.

2. Do You Have Employees or Do You Use a Third Party?

Again, working with a commercial cleaning company that outsources its workload to a third party isn’t always a red flag. However, you do want to know who you have in your business.

Will the professional cleaners be in your building after hours when your employees and customers are gone? Can you use an app for janitorial time tracking?

3. What Type of Training Do You Employees Get?

If the janitorial service doesn’t give their employees any special training, what is the point of hiring them? You may as well grab a mop and do all the cleaning yourself.

You want to ensure the employees know what they’re doing so they don’t accidentally put the wrong cleaning solutions on the wrong surfaces. This can cause damage, meaning you’ll have to spend even more money fixing it later.

A cleaning team that doesn’t know what they’re doing can end up doing more harm than good.

4. Do You Have Proper Licensing and Insurance?

Without insurance, you’re responsible for any accidents or damages that happen on your commercial property. Always ask to see a copy of a commercial cleaning company’s insurance.

You should also ask for proof of licensing. Otherwise, they may not be legally allowed to operate in your state. This could get you in trouble later, so to avoid complications and unnecessary spending, never forget this question.

5. How Do I Contact You if There’s a Problem?

The commercial cleaning company should have an easy way for you to get in touch with them in the event of any problems, questions, or concerns. Most cleaning companies use janitorial software that allows you to handle communications over a convenient app.

Don’t hire a company that doesn’t have clean communications set up or fast response times. This isn’t only frustrating, but it can also make handling any issues impossible.

It’s also a good idea to figure out if the cleaners speak English. Communicating with people who don’t speak your language can create an extra barrier, but that doesn’t mean you shouldn’t choose that company. It’s just something to be aware of in advance.

6. Do You Provide a Contract?

You may want to sign a contract when you hire a cleaning company to give you protection. However, this isn’t the right choice for everyone, so some cleaning companies don’t offer contracts. If you want a contract, make sure you ask about it in advance.

7. What Are Your Rates?

This is probably one of the first questions that comes to your mind when you’re looking into hiring a cleaning company. Do they fit your budget? You should never hire anyone without knowing how much they charge; otherwise, you could end up getting quite a surprise when you get the bill.

Get a quote from several different cleaning companies then compare them to each other to find the best price.

Keep in mind, cheaper doesn’t always mean better. You get what you pay for, and hiring the cheapest company might backfire on you in the long run.

Once you settle on a company, ask them how they plan to charge you and how often. This will help you plan for the expense so you’re never caught unaware.

Hiring the Right Professional Commercial Cleaning Company for Your Needs

Are you getting ready to hire a professional commercial cleaning company?

Make sure you put together a list of questions in advance so you don’t miss anything when you interview them. Blind hiring a company might be faster and easier, but it’s a risk. You could end up with a cleaning team that doesn’t know what they’re doing or delivers low-quality results.

Want to learn some other tips about maintaining your office?

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