Do you have a mobile sales team, or a number of employees working out of the office? If so, then it is time to think about providing access to your CRM solution on mobile devices. The increase in smartphone ownership in the workplace is creating a demand for mobile working and as a result, businesses are looking at the benefits that mobile CRM can deliver.
To help you understand the difference mobile CRM can make to your business, we have created a list of the top 6 benefits of using mobile CRM.
With mobile CRM, you can:
- Close more sales, and in less time
With immediate access to information, customer history, and much more, your sales reps are armed with everything they need to do business in real-time and close sales when on the road or at customer sites.
- Build stronger customer relationships
With customer history, call notes, and case information at your fingertips, you can make the most of every customer visit, strengthening your customer relationships and building greater customer satisfaction.
- Increase the performance of your sales team
Having real-time CRM access anywhere, anytime, your sales staff can quickly respond to customer requests manage appointments, and update opportunities on the go.
- Increase CRM user adoption
Allowing your staff to use the mobile device that they are most familiar with can help them to become more comfortable with your CRM system.
- Reduce the need for multiple calls from the road
With real-time access to critical customer information, your staff can update and view information when on the road, avoiding the need for follow-up calls to customers, calls to the office, or visits to the office at the end of each day.
- Increase the productivity of your service teams
With full case history at their fingertips, your service staff can get to work immediately on arrival at customer sites, eliminating the need to ask multiple questions about issues, which have already been logged.
Easy to learn and use, Sage CRM’s mobile solution has an attractive, task-oriented user interface designed to put detailed customer information at your fingertips and enable you to perform key actions quickly. Find out more about Sage CRM for mobile.