14 Best Ecommerce Chatbots for 2023

uct recommendations, 24/7 support, campaigns, and more – keeping customers engaged and satisfied with their instant service. Are you planning to create an ecommerce bot?  In this section, we’ve brought you 14 best ecommerce chatbots to choose from and find the best for yourself.

Advantages of chatbots in ecommerce

Here are the business benefits of ecommerce chatbots:

• Lead generation: According to a report, 55% of businesses with chatbots have generated a significant number of leads. A chatbot is more helpful with lead generation than you may realize. It can collect relevant customer data, assist your clients, and accommodate a personalized experience. You can leverage it for your campaigns and enhance customer experience, attracting more leads.

• Increased conversion rate: Since ecommerce bots help customers with the necessary information and assist them at checkout, it simplifies their shopping experience – minimizing the scope of customer dissatisfaction and creating a speedy process. As a result, it boosts the conversion rate for your business.

• Spike in sales: Using a chatbot against an abandoned cart? Ecommerce chatbots ease the customer experience by providing personalized recommendations, which helps increase sales. According to a report, if you implement an abandoned cart and a Messenger, your sales can boost up to 5% to 7%.

• Customer support: One of the best things you can do for your customers is to resolve their queries as fast as possible. According to IBM, chatbots in ecommerce can help businesses save 30% on customer support expenses. Chatbots ensure that customers find the response they are looking for in minimum time. It is because they can effortlessly answer a hundred (and even more) questions instantly. Solving queries frequently and instantly counts as a good customer experience factor and even promotes a positive brand image.

List of 14 best ecommerce chatbots for 2023

1. Kommunicate

Kommunicate is a highly functional ecommerce bot using which you can automate your customer support and improve sales. The platform allows you to have personalized interactions with customers via channels like WhatsApp, Messenger, Live Chat, and more, which enhances the overall customer experience.

2. MobileMonkey

MobileMonkey is one of the most popular chatbots in ecommerce that allows you to integrate bots for SMS, Facebook ads, and Facebook ads within one system. To top it all, it features customer segmentation, and on-the-go dialogue templates, making your work smooth sailing.

3. Chatfuel

Chatfuel is one of the best ecommerce chatbots that facilitates customer support for Instagram and Facebook Messenger and allows you to build chatbots with minimum effort or, let’s say – drag-and-drop content blocks. Its user-friendly and intuitive interface makes it easy for you to create the flow per your preferences.

4. ManyChat

Manychat lets you build a chatbot for ecommerce with a visual flow builder and editor. You can choose from various chatbot templates and use the bot to shoot email notifications. Moreover, ManyChat has multilingual chatbots and can be integrated with other business systems, simplifying many of your tasks.

5. Snatchbot

This platform is a choice to consider if you want to build chatbots in ecommerce based on machine learning, natural language processing, and voice recognition. It offers an array of templates and has an omnichannel presence. The sound-good factor about Snatchbot is that it doesn’t require you to be a tech geek to build a bot.

6. Aivo

Aivo is an ecommerce bot that brings a conversational AI-powered suite to help you turn your customer interaction into results. It allows you to personalize customer experiences, design WhatsApp marketing campaigns, and create a flow of conversations that speed up the response rate.

7. DialogFlow

An offering by Google itself, DialogFlow is a framework that helps you build an ecommerce bot using your company’s natural language processing, speech-to-text, and machine learning. While DialogFlow is optimized for Google Assistant, it also features integrations with Alexa, Cortana, Twitter, and even smart devices.

8. Engati

Engati allows you to keep in touch with the customers on the website without a miss. Thanks to its NLP engine, you can leverage it to compose FAQs and address customer queries instantly. Furthermore, it supports integrations with messaging platforms, including WhatsApp, Twitter, etc.

9. Bold360

Bold360 is an AI-powered chatbot that unlocks omnichannel engagement through chat and text. This multilingual chatbot enables integration with platforms like Salesforce, Google Analytics, Zendesk, and more. You can set welcome messages, and personalized conversations, and keep track of visitors on the page using this bot.

10. Octane AI

Octane is an exciting ecommerce bot that helps you boost engagement with its intriguing features. This platform lets you make fun quizzes and personalized messages. It also integrates with media, including Shopify and Klaviyo, and offers conversational pop-ups that help attract customers’ attention.

11. Genesys DX

With Genesys, you can create intelligent ecommerce bots using a drag-and-drop flow builder armed with natural language processing (NLP) and built-in dialog management features. Moreover, it allows you to engage customers in your brand through its omnichannel presence across digital channels.

12. Drift

Drift uses the data from the browsing experience to render a personal touch to the customer. So, you can target a suitable customer base, tailor personalized messages, and attract leads to your ecommerce website.

13. Pandorabots

This conversational AI chatbot builder also brings forth a galore of bots, which fulfill your purpose without much of a hunt. Apart from that, it has a world of pre-written chats, various integrations, and many other features that make it an option worth considering.

14. Wit.ai

Wit.ai is a free and easy-to-use platform where you can create an ecommerce chatbot using NLP capabilities. Owned by Facebook, Wit features an intuitive conversational flow and user-friendly interface. While it is a popular choice for Messenger bots, Wit.ai can also be used for mobile apps and IoT devices.

How have organizations changed through chatbots in ecommerce?

Chatbots have dramatically become an ecommerce favorite – for both small and large-scale organizations. It has emerged as a harbinger of change in the industry regarding sales, revenue, human resources, and more. Modern chatbots are smart with marketing campaigns and push messages, which enables you to reach out to more and more customers. According to Juniper, the transactions in ecommerce via chatbots will touch USD 112 billion by 2023.

Here are the significant changes the ecommerce chatbots are driving for businesses:

• Customer support: As per this survey, 95% of customers believe that a chatbot with complete support contributes to the quality of the service provided by businesses. The fleet-footed responses and all-time availability are the factors that have made chatbots a better support system than human resources.

• Easy sign-up: Businesses are leveraging chatbots to shoot sign-up forms to their customers. Customers are not at peace with the idea of filling out forms that are time-consuming and immensely tiring. Given that, the chatbots replacing these forms make a positive shift. Since chatbots allow customers to enter an answer by tapping the relevant buttons and prevent them from typing in, it drastically saves their time. According to this survey, only 14% of respondents prefer a form over a chatbot.

• A personal touch: Today, chatbots can sound like humans – funny, witty, and friendly. Businesses are moving toward building chatbots with a personality. It is an effort to create a brand voice and spruce up the customer experience. There still are challenges like understanding human psychology in speech and accepting voice commands that give human customer support an edge over chatbots. However, in the coming few years, AI and NLP development will erode these setbacks.

Conclusion

A chatbot is a buzzword near and dear to the ecommerce industry. However, you must carefully analyze your business needs before getting your hands on any options from the list. While chatbots make customer support a seamless process, you must focus on its features and check if they meet your requirements. It will help you filter out the options and make the best choice for a fruitful business.